saif.aljabri523
Customer Service Coordinator | Operations
Profile summary
Adaptable Customer Service Coordinator with experience in operational workflows and incident management. Coordinates inter-departmental service delivery at SEHA and executes emergency response protocols established during tenure at ENEC. Bridges marketing support experience with a focus on clear communication and service resolution. Committed to maintaining operational standards and supporting team objectives through structured coordination and documentation.
Career highlights
Operational Coordination: Coordinates inter-departmental workflows at SEHA to align service delivery and manages customer inquiries to ensure resolution and satisfaction.
Incident Management: Monitored alarm systems and executed emergency response procedures at ENEC while maintaining detailed logs and incident reports for security activities.
Campaign Support: Supported marketing campaigns at SEHA by preparing materials, tracking engagement data, and coordinating social media content schedules to maintain consistent messaging.
Professional Certification: Completed National Service as part of the first batch and holds an IELTS score of 5, foundational communication and service readiness.
Professional experience
Defined customer service strategy at SEHA, steering cross-departmental workflows and performance monitoring. Manages inquiry resolution processes to maintain service standards across the organization.
- Coordinates between departments to align operational workflows and service delivery.
- Manages customer inquiries to ensure resolution and service satisfaction.
- Prepares performance reports to track service metrics and operational output.
- Resolves service issues by applying established problem-solving procedures.
Contributed to security operations at ENEC, supporting the monitoring of alarm systems and emergency response protocols. Coordinates with internal security teams and external authorities to maintain site safety and documentation standards.
- Monitors alarm systems and executes emergency response procedures to address security alerts.
- Maintains logs and incident reports to document daily security activities and system status.
- Coordinates with security teams and local authorities to facilitate communication during incidents.
Contributed to marketing operations at SEHA, supporting the execution of promotional activities and digital outreach. Assisted the team with campaign coordination and social media management to maintain brand presence.
- Supported marketing campaigns and promotions by preparing materials and tracking engagement data.
- Coordinated social media content schedules to ensure consistent messaging across platforms.
- Collaborated with team members to complete campaign tasks and meet project deadlines.
Education
Mass Communication & Media – Public Relations